This Privacy Policy (“the Policy”) is to inform you about how we manage your personal data when you visit www.creativecopywritingservices.co.uk, regardless of where you visit it from; or give us access to your data through a general enquiry or acceptance of a cost proposal. The Policy also sets out your privacy rights and how current data protection laws protect you. It was last updated on May 21^st 2018.

The purpose of the Privacy Policy

The Policy gives you information on how we collect and process your personal data when you use the website www.creativecopywritingservices.co.uk. This includes any data you may supply through this website when you sign up to our services, download any documents or register with us for workshops or events.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this Policy, along with any other policy we provide, so that you are fully aware of how and why we are collecting, storing and using your data. This Policy is supplementary to our other notices and is not intended to override them.

Data Controller

Gill Perkins, as owner of Creative Copywriting Services, is the data controller for this website and is responsible for your personal data. For the purposes of the Policy, the data controller will be referred to as “Creative Copywriting Services”, “we”, “us” and “our”.

Contact details for Creative Copywriting Services are: Claremont, Hill Road, Beacon Hill, Hindhead, Surrey, GU26 6QN. The telephone number is 01428 609451 and the email address is gill@creativecopywritingservices.co.uk. Please use these contact details for all matters relating to data collection and use.

Users of www.creativecopywritingservices.co.uk

This website uses third party software, Google Analytics, to collect standard internet log information and details of website visitor behavior patterns. This may include pages visited, time spent on each page and the way the user finds the website. The information collected by Google Analytics does not personally identify those people visiting the website and you can view the Google Analytics Privacy Policy here. You can opt out of Google Analytics without compromising how you view or use this website, using this Opt Out from Google.

We only collect data that identifies individuals by using a contact form or booking page, which will be clearly identified as being for that purpose. Any person who chooses to complete any such form on this website will always have the ability to unsubscribe from email contact or request their details to be removed from our database.

Contact forms on www.creativecopywritingservices.co.uk

You can choose to give us your contact details by using any of the contact, sign-up or download forms on this website. Your contact information is only used for the following purposes:

• To follow-up your enquiry about any of our business services; to process and deliver your instructions to us; to manage payments, fees and charges; to collect and recover monies owed to us and to manage our relationship with you.
• To send you marketing information you have requested and to notify you of any changes to our terms and conditions or to this Policy.
• To register you for a workshop or event

Forms on our website link to the email gill@creativecopywritingservices.co.uk. You may also choose to follow a link from this website to our booking platform, GetInvited, which is a third party ticketing platform used to manage bookings for our events and workshops. You can view GetInvited’s Privacy Policy here and you can contact GetInvited directly to request that they remove your data from their database.

By completing any forms on www.creativecopywritingservices.co.uk you are accepting and consenting to the practices as described in this Policy.

MailChimp

We use a third party provider, MailChimp, to send e-newsletters and other e-mail marketing related to our business services. MailChimp uses industry-standard technologies to collect statistics that include email opening numbers and actions taken. Some forms on this website will send opt-in information to MailChimp to allow us to add visitors to our mailing list and by completing those forms, you are accepting and consenting to the practices as described in this Policy. You can find out more about MailChimp’s Privacy Policy here. You will always be given the option to unsubscribe from our mailings.

How we use your data

We will only use your personal data when and in the way that the law allows us to. The most common ways we will use your data will be:

• To process your data where necessary so that we can perform our duties under a contract to which you are a party, or to take any steps at your request before entering into such a contract.
• Where there is a legitimate interest – to enable us to give you the best service, the best output and the most secure experience. We make sure we consider any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for anything other than you have consented to, unless we are otherwise permitted or required to by law, or we have asked for your further consent.
• If we are required to comply with a legal or regulatory obligation, we will process your personal data in accordance with that requirement.

How we store your data

Data that you send to us and consent for us to use is held on a local device that is encrypted and password protected. This device is backed up on a regular basis by a third party provider. This back-up is transmitted to UK datacentre using SSL (Secure Socket Layering) so is encrypted while in transit.

Data Security

We have put into place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed, disclosed or altered in an authorized way. We limit access to personal data to those employees, agents, contractors and other third parties who have a business need to access the data. Such parties can only access and process your data under our instruction and are subject to a duty of confidentiality. Should a data breach occur, we will notify you in accordance with our Data Policy and we will also notify any relevant regulator where we are legally required to do so.

Use of cookies

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

At present, www.creativecopywriting.co.uk uses only Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas. As and when the use of cookies changes on this site, this Policy will be updated accordingly.

Keeping your data

We will only retain your personal data for as long as it is needed in order to fulfil the purposes for which it was collected, including meeting any legal, reporting or accounting requirements. The period for which we retain your data may depend on your status as a client of the business, the nature of your consent to our using your data and the sensitivity of the data we collect. You may, at any time, contact us and ask us to remove your data from our database.

Requesting access to or deletion of personal information

You have various rights under data protection law in relation to your personal data. Please contact us at gill@creativecopywritingservices.co.uk if you think we are holding your data. Within a reasonable period, we contact you to tell you:

• The types of information we hold
• Why we are holding the information
• Who it may be disclosed to

We will also send you a copy of the information we hold in an accessible format. You may correct any wrong or updated information and ask us to update our files. You may also ask us to delete your personal data from our database. Generally, we do not charge a fee for responding to these requests, but should we determine that a request is unfounded, repetitive or excessive, we may change a small administration fee to cover our time. There may also be rare circumstances when we refuse to comply with your request.